Push Notifications FAQ and troubleshooting

If you are having issues with Push Notifications, please make sure you have   setup your profiles correctly. 99% of the time the problem on iOS is with incorrectly setup certificates or keys. Please go over the documentation again and make sure you didn't miss anything.

You can view error logs for your notifications on your app dashboard under the General tab.  Scroll down to "Logs" and take a look. If you see error messages and you don't know what they mean, please copy/paste them into a  support email and we will help you.

If you change the notification profiles, click the "Go live" button in the app customizer, then open/close the app twice. That will tell the app to resubscribe for push.

If you are still having issues, please  contact support.