App Preview Not Displaying Correctly

If your app is not displaying correctly in the browser preview or on your device, please try the steps below.

Quick Links

General troubleshooting steps
Design or pages not updating
Live app not updating with changes
Blank pages
Feature is not working

General Troubleshooting

Press "update live app" and rebuild/refresh your app by going to MyAppPresser.com Dashboard > App Name > App Customizer > Build & Preview > Update Live App. (Please Note: this will also send changes to your live apps)
Make sure you have installed and configured the AppPresser core plugin and theme correctly
Update all plugins and theme to the latest versions inside of your WordPress website
Clear any caches in your browser or on your website. Please read the Caching Issues Article for more information and troubleshooting
Verify you are getting a response from the AppPresser API Endpoint

Design or pages not updating

To get your app to update in the browser preview, please try the following, in order, until the issue is fixed:

Clear your browser cache and do a hard refresh in your browser
Go to the build tab and rebuild your app, refresh again
Press "update live app" and save (Please Note: this will also send changes to your live apps)
Try in a different browser

Live app not updating with changes

If your app on a device is not updating, that could be for a couple reasons. The app caches the old colors, menus, and other settings on purpose for better performance. It does not update right away, but here's how to update:

Press "update live app" in the Build tab of your app customizer by going to MyAppPresser.com Dashboard > App Name > App Customizer > Build & Preview > Update Live App. (Please Note: this will also send changes to your live apps)
Open and close the app on your device 2-3 times

If that doesn't work, you can also try deleting and re-installing the app on your device. Please do not delete the application in your MyAppPresser.com account.

Blank Pages

If you are seeing blank pages in the preview, it could be for a few reasons. Please try the following:

Update all AppPresser plugins and theme to the latest version inside your WordPress dashboard.
Visit the AppPresser settings on your WordPress site and check "Enable CORS" and save. Refresh the app preview.
If you have a caching plugin or a web host that heavily caches, please configure your cache as described here
Deactivate any CDN or security plugins temporarily
Install our plugin blocker as described here and block any non-AppPresser plugins

If it still isn't fixed and you know how to use your browser dev tools, open the console logs and refresh the app preview. Tell us about any errors you see.

Feature not working

If a feature is not working your app, it could be for a few reasons. Please try the following:

Update all AppPresser plugins and theme to the latest version in your WordPress dashboard.
Visit the AppPresser settings on your WordPress site and check "Enable CORS" and save. Try again.
If you have a caching plugin or a web host that heavily caches, please configure your cache as described here
Deactivate any CDN or security plugins temporarily
Install our plugin blocker as described here and block any non-AppPresser plugins
Visit the troubleshooting document for the specific integration that you are working with for more help

After you try each of the things above, refresh your app preview or try again on your device.