App Preview Not Displaying Correctly

If your app is not display correctly in the browser preview or on your device, please try the steps below.

Quick Links

General Troubleshooting

  • Press "update live app" and rebuild/refresh your app
  • Make sure you have installed and configured the AppPresser core plugin and theme correctly
  • Update all plugins and theme to the latest versions
  • Clear any caches in your browser or on your website

Design or pages not updating

To get your app to update in the browser preview, please try the following in order until the issue is fixed:

  • Clear your browser cache and do a hard refresh in your browser
  • Press "update live app" and save (note that this will also send changes to your live apps)
  • Go to the build tab and rebuild your app, refresh again
  • Try in a different browser

Live app not updating with changes

If your app on a device is not updating, that could be for a couple reasons. The app caches the old colors, menus, and other settings on purpose for better performance. It does not update right away, but here's how to update:

  • Press "update live app" in the Build tab of your app customizer
  • Open and close the app on your device 2-3 times

If that doesn't work, you can also try deleting and re-installing the app.

Blank Pages

If you are seeing blank pages in the preview, it could be for a few reasons. Please try the following:

If it still isn't fixed and you know how to use your browser dev tools, open the console logs and refresh the app preview. Tell us about any errors you see.

Feature not working

If a feature is not working your app, it could be for a few reasons. Please try the following:

  • Update all AppPresser plugins and theme to the latest version
  • Visit the AppPresser settings on your WordPress site and check "Enable CORS" and save. Try again.
  • If you have a caching plugin or a web host that heavily caches, please configure your cache as described here
  • Deactivate any CDN or security plugins temporarily
  • Install our plugin blocker as described here and block any non-AppPresser plugins
  • Visit the troubleshooting document for the specific integration that you are working with for more help

After you try each of the things above, refresh your app preview or try again on your device.

If it still isn't fixed and you know how to use your browser dev tools, open the console logs and refresh the app preview. Tell us about any errors you see.